Please review our terms of service
BookingAll bookings with Sparkle Villa Mobile Car Wash services are deemed booked through +27 64 685 6867, bookings@sparklevilla.co.za or www.sparklevilla.co.za!
Pricing All prices are listed on our service menue can be found on the site. We reserve the right to change the pricing without prior notice.
Payment All bookings are confirmed upon 100% payment unless otherwise agreed. We are a cashless business and make use of bank account, and an online Point of Sale (POS) device
Cancellation Should you wish to cancel a booking, please give us at least 24 hours. Note no refunds will be given, but we will reschedule your service
Liability
We perform all services selected by you from out service menu with all reasonable skill and care.
Whilst the SparkeVilla shall take all reasonable steps to ensure that its employees or agents shall take reasonable care of the vehicle whilst in its custody (including without limitation where the vehicle is washed and cleaned), the company shall not be liable for:
Damage to, loss of the vehicle or any part of it, or any of its accessories or any of its content and/or
Damage to any other property, arising from, or in connection with the company’s custody of the vehicle
Where such liability is proved to arise, and only to the extent it is proven to arise, as a result of negligence, a criminal act or breach of statutory duty on the part of the company or its employees or agents.
In addition, Sparkle Villa accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the vehicle by any person lawfully authorised to do so.
The employees or agents of the company have no authority to accept any valuables or other articles for safe custody and the Company will not be liable for any loss of or damage to any such articles which a customer purports to leave in the safe custody or keeping of the company, its employees or agents.
Customers are requested to remove all their valuables before giving the car to Sparkle Villa.
Defects You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with the cleaning process.
We do not undertake to insure your vehicle against loss while it is in our possession.
Any complaints about our work cannot be considered unless reported prior to departing the car park
You will be liable to us for any death, injury or damage suffered by us or our staff attributable to any defect in your vehicle or any harmful contents.
It should be noted that polish and other cleaning products can be slippery and extreme caution should be exercised when collecting your vehicle.
We accept no liability whatsoever for loss or damage caused as a consequence of failing to heed this warning.
Old or non original paintwork can be damaged in the cleaning process. All such defects shall be indicated to our staff prior to commencement of the cleaning process.
Child seats and booster seats must be refitted by you. We will not be able to refit seats under any circumstances.
You confirm that you have a spare set of keys for the vehicle and that we shall not be liable for loss or damage caused to you or the vehicle by our losing the keys or locking them in the vehicle.
Older cars may have weaker plastics and we agree to provide the services at your risk in respect of vehicles over 3 years old.
Car Size Our determination of the size category of your vehicle with regard to the price list shall be final and binding
Privacy Any payment or booking information provided to us, will only be used by us and will not be distributed or given to any other organization.
Refusal Sparkle Villa management reserve the right to refuse to clean a vehicle and no futher contracts will be undertaken
Products The products Sparkle Villa use are specifically designed for use on vehicles, we Sparkle Villa can not be held responsible for any damange to your vehicle through the use of these products. Sparkle Villa staff take every care when using these products.
By having your vehicle cleaned by Sparkle Villa, you are deemed to be in agreement with these terms and conditions laid out.